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Ray White Belconnen’s focus on delivering superior customer experience sees the team become the one of the ACT’s biggest agencies

By Ben Faulks

Rated the most recommended real estate agency in the ACT by customers, Ray White Belconnen is also set to become on of the largest, joining forces with their largest competitor and launching a brand new additional office to house the ever growing team.

Taking over the Elders Belconnen team was an easy decision for Principal Ben Faulks, who describes the culture as family oriented, caring and putting the customer first – something that aligns very closely with the values that have seen Ray White Belconnen become a real estate force in the ACT, and consistently achieve an enviable customer service reputation.

Ben credits this achievement to employing high quality staff and developing high level and centralised administration support, which was designed to act like a concierge service for Ray White Belconnen clients.

“One of the benefits of this acquisition is that it gives us the scale to increase the scope of our service offering to our customers, as well as our staff,” said Ben.

And part of increasing this scope is with a dedicated property management team servicing the 1000+ landlords, who will work from a brand new specialist office in the Casey town centre – headed by Sam Faulks.

Ben is excited to create an environment where the property management team can be the heroes of this brand new office, “we want to build careers for people who are proud Property Managers and create an enthusiastic and energetic work culture by combining the two existing teams with a streamlined and consistent backend system, which will allow us to deliver a superior service to our clients.”

And, the sales team will concentrate on what they do best, with Ray White Belconnen producing the first Alan White Elite Performing sales agent in Canberra, with four agents reaching elite status by the end of the financial year.

“There’s been Elite principals but not Elite salespeople in Canberra, and this financial year our office will have four. We are really proud to be investing in our people and helping them grow and reach their goals faster,” he said.

Dedicated to continuing to offer the ACT’s best service to their staff and clients alike, Ray White Belconnen remains committed to upholding the family values that have seen them emerge as the region’s most recommended agency, as well as working with their expanded team to help them forge careers of which they can be proud.

The team is located at Shop 3, Cnr Luxton and Josephson Streets,Belconnen 2617, ACT and Casey Town Centre

Further enquiries:

Ben Faulks

Principal | Ray White Belconnen |  0432 028 645

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