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Property Maintenance Requests

HOW DO I REPORT MAINTENANCE?

GENERAL MAINTENANCE
All general maintenance must be reported to your Relationship Manager by email or Ailo chat.
After the request is received and processed, the tenant will be contacted by the trade to arrange access to complete the repair. When contacted by the trade it is the tenant’s responsibility to return their calls within a reasonable period of time to arrange access.
URGENT MAINTENANCE
During office hours (8.30am – 5.00pm)
For an emergency repair during office hours (8.30am – 5.00pm), tenants contact their property manager direct or ring the main office number on 6188 4130 and request their Relationship Manager call them back.  If the Relationship Manager is unavailable, please advise reception you have urgent maintenance to report.
We will engage the supplier and inform them the matter is urgent. The tradesperson will contact the tenant within 4 hours and book a time to attend the property within 24 hours. If you have not heard from the supplier within 4 hours’ we ask you to contact our office and we will follow up.

Should you experience any emergency maintenance issues (that can’t wait until our office reopens),  the trades below are on-call after hours.

  1. These tradespeople will invoice our agency directly.
  2. The tradespeople will ascertain how urgent the job is and decide on when they will need to attend to the work in consultation with you.
  3. Please note there may be delays with supplies & materials for our trades.
  4. You may need to call and leave a message and they will get back to you.

What constitutes URGENT MAINTENANCE

(a)      a burst water service;

(b)      a blocked or broken lavatory system;

(c)      a serious roof leak;

(d)      a gas leak;

(e)      a dangerous electrical fault;

(f)       flooding or serious flood damage;

(g)      serious storm or fire damage;

(h)      a failure of gas, electricity or water supply to the premises;

(i)       the failure of a refrigerator supplied with the premises;

(j)       a failure or breakdown of any service on the premises essential for hot water, cooking, heating, cooling or laundering;

(k)      a fault or damage that causes the residential premises to be unsafe or insecure;

(l)       a fault or damage likely to cause injury to person or property;

(m)     a serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.

PLUMBING

Level Plumbing – (02) 6169 3906

JML Plumbing – (02) 6193 4089

ELECTRICAL

Maritex – 0412 557 155

Level Electrical + Air – (02) 6169 3906

LOCKSMITH

Googong Locksmiths –  0408 004 916

Night & Day Locksmiths – (02) 6290 1938

GLAZIER

Discount Glass – (02) 6253 1099

HEATING/COOLING

LJ Air – 0422 169 741

Level Electrical + Air – (02) 6169 3906

GARAGE DOORS

ACT Doorland – 0416 024 374

CARPET CLEANER/WATER EXTRACTION

Steamatic – 1300 783 262

Platinum Carpet Cleaners – 0413 803 696

Allclass Carpet & Upholstery Care – 0418 242 013

SES

Trees fallen, powerlines, major roof leak – 13 25 00

ELECTRICITY OUTAGES

Evo Energy – https://www.evoenergy.com.au/Outages – 13 10 93

GAS OUTAGES

Jemina – https://www.jemena.com.au/outages/gas-outages/ – 13 19 09

Should a tradesperson on our list be unavailable when you call, please allow time for a call back.  If no call back is received within a reasonable timeframe, you may choose a trade to attend.    Should you call a tradesperson and the repair is NOT deemed to be an emergency, the lessor may not meet the cost of the repair and you may be responsible for any costs.