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Property Maintenance Requests

HOW DO I REPORT MAINTENANCE?
GENERAL MAINTENANCE
All general maintenance must be reported to your Relationship Manager.
It is a requirement of this office that all maintenance requests are logged by the Property Manager Portal.
After the request is received and processed, the tenant will be contacted by the trade to arrange access to complete the repair. When contacted by the trade it is the tenant’s responsibility to return their calls within a reasonable period of time to arrange access.
URGENT MAINTENANCE
During office hours (8.30am – 5.00pm)
For an emergency repair during office hours (8.30am – 5.00pm), tenants contact the office on 6188 4130 and request their Relationship Manager. If the Relationship Manager is unavailable, please advise reception you have urgent maintenance to report.
We will engage the supplier and inform them the matter is urgent. The tradesperson will contact the tenant within 4 hours and book a time to attend the property within 24 hours. If you have not heard from the supplier within 4 hours’ we ask you to contact our office and we will follow up.
After office hours
Please contact one of the Emergency Repair Contacts below and email your Relationship Manager that you have engaged an after-office hours trade to attend to maintenance – see list over page for what constitutes urgent maintenance:
Plumbing
Laser Plumbing 6262 6666
Duncan’s Plumbing 6254 9822
Electrical
Maritex 0412 573 496
DPC Electrical 0416 453 872
Locksmith
Googong Locksmiths 0408 004 916
Glazier – windows
Discount Glass 6253 1099
Croker Glass 0412 695 511
Heating – Gas
Laser Plumbing 6262 6666
Heating – Electric
Elite Maintenance 0410 903 795
Garage Doors
MH Doors 0412 088 917
Carpet cleaner/water extraction
Platinum Carpet Cleaners 0413 803 696
Electricity Outages
Evo Energy 13 10 93
Gas Outages
Evo Energy 13 19 09
Check Outages in your area https://www.evoenergy.com.au/outages
SES Trees fallen, powerlines, major roof leak 13 25 00
WHAT IS URGENT MAINTENANCE?
According to the Standard Residential Tenancy Terms are:
(a) A burst water service;
(b) A blocked or broken lavatory system (where all toilets are affected);
(c) A serious roof leak;
(d) A gas leak;
(e) Dangerous electrical fault;
(f) Flooding or serious flood damage;
(g) Serious storm or fire damage;
(h) A failure of gas, electricity or water supply to the premises;
(i) The failure of a refrigerator supplied with the premises;
(j) The failure or breakdown of any service essential for hot water, cooking, heating
or laundering;
(k) A fault or damage that causes the premises to be unsafe or insecure;
(l) A fault or damage likely to cause injury to person or property;
(m) A serious fault in any door, staircase, lift or other common area which inhibits or
unduly inconveniences the tenant in gaining access to or use of the premises.
PLEASE NOTE:
If you do contact an after-hours trade and the issue is not deemed an emergency and a trade attends, it will be at the tenants’ cost.
If you are unable to get hold of our preferred supplier, in the event of an after-hours emergency, you may contact a tradesperson of your choice and reimbursement of costs may be arranged upon presenting a receipt.